WE ARE LEADING SUPPORTING FIRM
Queue management is very critical in an information-centric industry like Contact/Call Center. To identify the skilled Agents for specific departments and to assign the calls that keep pouring-in is not a simple task as it is taken to be. The complexities involved in the simultaneous management of multiple Queues gives out a desperate cry for an easy Queue management resolution.
mConnect Advanced Wallboard 2 is the obvious solution.
You can add up all the departments/queues and monitor at one single point. This enhances the art of performance-monitoring and enables systematic and fair distribution of workload to the Agents. A busy work-place is always crowded by customer calls. But there is a huge difference between a customer with a small-purse and a customer who throws in a large shopping cart. With mConnect Advanced Wallboard 2, you can prioritize your VIP customers. The immediate attention to their queries or complaints and instant resolutions help certainly to retain your valued customers.
When a queue is managed appropriately it results in reduced wait time and produces an overall better user experience.
Don’t miss out the dynamic experience. Call us now!