WE ARE LEADING SUPPORTING FIRM
Wondering what information should be filled on your Wallboard? Stop wrecking your brain. All the data that is important for your day-to-day business can be displayed on mConnect Advanced Wallboard 3.
Advanced Wallboard 3 puts across the over-all status of the employees and Queues. The wallboard displays the important numbers about the inbound calls and the status of the Agents. This ultimately encourages the agents to exalt their performance and enhances efficient Queue management.
Add any number of Queues as per the requirement of your business.
Reset the preset Queues according to the convenience of your daily business operations.
Be knowledged about the total number of inbound calls.
Know the numbers and manage all the queues efficiently and appropriately.
The total number of abandoned calls will be displayed instantly.
Get to know the total number of Agents who are logged in and logged out of the Queues.
The exact number of the Active Agents will be displayed on the screen.
Figure-out the total number of Idle Agents.
See the total number of Wrap-up agents immediately on the wallboard.
Be aware of the total number of Not Ready Agents.
Call queues are vital and it goes without saying that the Queues should be managed effectively to run a profitable business. Every call is an opportunity for a sale and when managed correctly it increases the profit margin. With mConnect Advanced Wallboard 3, you can take a frequent look into the Call Offer and direct the calls to the rightly talented Agents. This feature also helps to know about the total number of calls abandoned. It makes it easy for the manager to analyse the cause of abandoned calls which in turn aids in providing tips for a better performance. All this tied up together definitely reflects positively on the user experience, customer retention, and the increased return of income of your business.
Advanced Wallboard 3 is an ultimate solution to optimize employee’s performance. Talk to us now.