WE ARE LEADING SUPPORTING FIRM
When you are in a business that involves customer experience, all your efforts should be focused to bring about a pleasant customer engagement. If you need to expand the margin of your profit, the employees should also be aware of the facts of their performance in proportion to the workload. mConnect Advanced Wallboard 4 relevantly helps you to display all the minute metrics involved. The crystal-clear display not only boosts the performance of your employees and helps to increase sales but also aids in maintaining a healthy competitive environment across the work platform of your organisation.
mConnect Advanced Wallboard 4 is loaded with advanced features and the technology involved are innovative to the extent that we are sure that you will not find such beaming features from any other sources.
Add multiple queues to your wallboard. Get a consistent view of what is happening with various Queues.
Reset the dynamical Queues according to the requirement.
See the count of total number of calls that are in waiting.
Get to know the total number of calls that are landing in.
The count of the total number of answered calls will be displayed.
Watch the total number of calls that went abandoned.
The number of total Queues will be presented.
The total number of Agents who are idle will be exhibited.
The number of Agents who are busy with calls will be shown.
Get to know the login status of all your Agents. This column will display the total number of Agents who are logged in the Queue.
The total number of Agents who are in Not Ready Status will be put on the display.
Change the way your Call/Contact center operates. Elevate your business from outdated technologies. Take advantage of mConnect Advanced Wallboard 4.