WE ARE LEADING SUPPORTING FIRM
Agents are the backbone of any Contact Center. They handle all types of customer requirements like inbound and outbound phone calls, sending and receiving sms text messages, live chats, support tickets, social media interactions and many other activities. The nature of the work may vary from simple tasks such as purchase enquiries to resolving complex complaints. They also handle a huge volume of exasperating enquiries.
MConnect provides you an avant-garde solution to manage the Agents. Securing the information about Agents is now made simple.
What are you waiting for? Call us now.