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CRM is customer relationship management software which enables an organistaion to nurture and optimize the customer relationship. It is a technology and a strategy that is implemented by a company to manage and analyse customer interactions to improve business relationship, and increase profit by winning customer satisfaction and loyalty.
Email integration with mConnect CRMs enables you to view all the activities in a single screen. This enhances quick response that will save the time for you and most importantly for your customer. You can also attach emails to customer records. As all the information about the customer is available along side the emails, the agent will be prepared to handle the customers. This provides an organised pattern and a neat and handy review of customer interaction related to the sales process. The consolidation of all the data reduces data redundancy, provides greater visibility and convenience while sending mails. You can also use them easily for sending marketing mails and for sales campaigns.
Integrate your business social media platform with mConnect Omnichannel to engage across various networks. This helps to align your marketing and sales efforts at one place. The information aids in running effective marketing campaigns in the social media and to make analytical decisions about product launches. You can also discover trending topics and what people think about your brand that can greatly influence the marketing decisions. With social media integration you can engage with your customer instantly with compelling content. You can even promote discussions and assign posts. It is very easy to engage with fan followers quickly. Tracking sales campaigns from multiple sources was never this much easy. Promote your brand up-to-the-minute through the digital media and connect successfully and creatively to the audience.
All the customer conversations can be automatically recorded and can be played, stored , sent and archived at any location. This enables the review of customer history greatly. Managers find it easier to assess the performance of the agents through call recording and can also set strategies. When there is an issue, the call recording becomes of high value. It can also be used to plan marketing strategies for the future.
mConnect CRMs allow you to store all the data at one place. This allows managing the leads as per the level of interest shown from the customer end. This helps in the agent’s production as he need not waste time on the spreadsheet finding leads as the data is available at the fingertips of the agent. This also aids in closing the leads faster as the agent will be focused on convincing a potential buyer instead of following a dead lead. Manual work is reduced to zero and several tasks are performed through just a few clicks. As leads are being categorised, the agent can deal it according to the priority. They also have a real-time information and visibility about their leads. CRMs also help remote workforce monitoring.
Businesses of all types use a CRM system to improve their commercial relationship. CRM can be utilised by all types of industry for engaging meaningfully with their customers which is otherwise a great challenge. Whatever the size of the business may be you need a CRM to connect with your customers and keep a track of customer engagement. It improves the quality of customer relationship at all the stages of a sales cycle. Reengaging past patrons is a great challenge especially for a small business. CRM plays a significant role at such situations. It empowers you to do this and also creates an efficient flow. One of the core benefits of any CRM software app is to help you manage your business more effectively.
mConnect solutions are robust and flexible. They are extremely secure and easy to implement and use. mConnect CRM solutions are scalable to any size of business whether it is small, growing or large-sized. It offers automated solutions for the entire organisation for saving you from the trouble of manually maintaining the processes. It helps greatly in avoiding the errors and reduces the time-consumption involved in manual processes and therefore increases productivity and allows your business to grow extensively. It comes with flexible pricing schemes and the solutions can be tailor-made to choose your business requisite.
Our invoice solutions are fully customisable. You can makes changes to create custom fields, can insert your company logo, make suitable changes in your custom field. mConnect invoice solution makes everything easy and automated for you. You have to simply enter the customer name, the invoice item, the quantity, the price and the place of delivery.
mConnect solutions allow you to maintain all the records related to the various suppliers and the wide-range of customers and contacts. You can also record all the information related to the purchase including the details of the suppliers, orders, requests, returns and more. Keep a regular check on the stock levels and create timely purchase orders.
All businesses suffer from problems involved in managing stock and inventory. That is why you should invest in digital tools like mConnect CRM for a convenient and proficient management of inventory. It plays a crucial role in bridging the supply, maintenance and accountability. You can update it every year. mConnect offers solutions that allows you to maintain a complete record of what you have stored. You can label the items, track the expiry dates, monitor stock levels, keep priorities in check and set thresholds.
mConnect solutions enable business-houses to calculate the cost accurately and prepare price estimates efficiently. You can view the received information, verify the items and upload documents. You can see the complete details of the quotation and can also record details like the quotation number, the validity of the quotation and the terms of payment. The solution allows you to manage all the sales opportunities, the customer data, and all the other and previous quotations. Manage all your price proposals in an organised fashion. Keep them safely stored for future reference. Create, edit and send quotations instantly and get rid of all the troubles of creating the document. Helps you to configure, price and quote deals easily. It reduces the time to quote and minimizes the tasks involved.
mConnect with its innovative and advanced features has been crowned by its customers as the best CRM solution.
Help desk is an integral part of any organisation. It involves handling the customer right from the greeting to the resolution.
mConnect Omni-channel solutions carry features that seamlessly transmit customer data to each step of their buying and selling process.