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What is an online ticketing system?

An mConnect Ticketing system streamlines how you communicate with your customers. Unlike email, it does not require the set up of multiple folder structures and color coded tags to prioritize and track relevant customer queries.

  • schedule

    Scheduled Reporting

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  • Dynamic Forms

    Dynamic Ticket Forms

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  • support

    Support

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  • inegrations

    Integrations

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  • automatic

    Automate those repetitive tasks

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Support Ticket

Why your business needs a ticketing system ?

The mConnect platform uses for Customer interactions across phone, chat, email, social media, and any other channel you can imagine, all come together in one place.

Increae Efficiency

Increase efficiency with automation

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Self Service

Self-service easier for customers

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Track  your Performance

Track your Performance

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Dashboard Capabilities

Extend your helpdesk’s capabilities

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Customer Benefits

Increase customer benefits

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Multi Channel

Multi-channel communication

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SOME OF OUR TICKETING SYSTEM FEATURES

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Dashboards

Create dashboards as unique as your support

Monitor your teams easily and take better data driven decisions with Team Dashboards. Identify problems with a quick glance at your team’s performance and respond to them faster.

Support Ticket
Monitor

monitor helpdesk

Monitor your helpdesk easily

Spot problems before they snowball using concise snapshots to track ticket lifecycles, team workload, customer satisfaction ratings and more.

Knowledgebase

Frequently Asked Questions

If you think a FAQ page is where readers find handy information about their needs or a place where customers go to look for answers to frequently asked questions, think again.

faqs
Tickets

Support Ticket Filter

Ticket Filters

Our powerful ticket filtering system makes sure the right tickets goes to the right department leaving you with a clutter-free environment

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Mail
sales@mconnectapps.com

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