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Business communication is constantly evolving and reaching new heights. Audio, video conference calls and screen sharing has become a day-to-day activity. This is where WebRTC technology plays a significant role. WebRTC leverages the advantage of combining real-time communication potentialities to your application using application programming interfaces (APIs). The technology supports video, voice and data that can be sent and received between organisations. It is available in all popular and prominent platforms and contemporary browsers. WebRTC is supported by Apple, Google, Microsoft, Mozilla and others.
mConnect’s unified communication solution Omnichannel can be seamlessly integrated with WebRTC. Omnichannel integrated with WebRTC offers the customer, the gateway to have a personalised communication. It replaces traditional voice streams and easily bridges WebRTC media streams with PSTN or SIP using the latest technology.
With WebRTC integrated Omnichannel you just need to click a button to make a call. You can make a call without leaving the application. It enables the visitors of the website to initiate a chat easily even from their mobile. It will eliminate the “context gap” which means that the customer does not have to carry your contact center number in order to contact you or need not wait for a call back. The customer need not even re-explain the issue from the beginning to the agent again.
By choosing mConnect WebRTC communication solution you are choosing a technology which is already advanced and is continuously developed everyday for a very less price compared to our competitors in the market.