Manage your customer interactions centrally with a call center solution designed for you
mConnect’s call center solution enables you to access all customer interactions – chat, social media, calls, SMS – from one unified location, accessible from wherever you are and on any device.
A unified call center solution
Give your call center agents the tools they need to offer the best customer service by deploying a call center solution that allows them to access all the information required from one unified dashboard. Streamline your call center interactions for both customers and agents with an all-in-one intuitive platform for all your communications channels.
Social Media
01
Integrate all your social media channels into one centralized platform and make management effortless.
Website Live Chat
02
Answer your live chat messages via your call center solution and setup chatbots for automated responses.
Support Tickets
03
Streamline all your customer interactions for your sales, customer service and technical support teams.
CRM Integration
04
Integrate your CRM and call center solution for a seamless customer journey and increase the impact of your outbound call campaigns.
SMS
05
Make your marketing campaigns more effective and efficient by sending business SMS messages to your database via your call center solution.
Billing
06
Manage your billing processes and get personalised reports and analytics for billing, collection and revenue.
Reports & Analytics
07
View important call center data and metrics from the same platform and get information on all your channels simultaneously.
Internal Chat
08
Integrate all your social media channels into one centralized platform and make management effortless.
