Why Use an Omnichannel & do you Really Need One?
Whether or not you decide to use an omnichannel solution for your business is entirely up to you. Depending on a business’ needs and wants it may
Engage with your website visitors on-the-spot and send proactive messages to increase customer interactions and sales with mConnect’s native website live chat feature.
Enable your agents to respond to incoming messages and initiate a conversation with your real-time visitors directly from the mConnect interface. They can chat with several visitors at the same time, increasing their efficiency and productivity and at the same time boosting your website conversions.
mConnect’s live chat feature allows you to personalize the chat box to be in-line with your brand and identity. From the colour of the chat box itself to adding automated responses and your logo you can really make it look a part of your website and brand identity.
Recent surveys found that 73% of consumers prefer website live chat to other means of communication such as emails and picking up the phone. That’s a whole lot of people for you to miss out on.
Want to find out more? mConnect offers businesses numerous benefits. Get in touch with us for your free consultation or send us a chat 😉
+65 63401005
sales@mconnectapps.com
Whether or not you decide to use an omnichannel solution for your business is entirely up to you. Depending on a business’ needs and wants it may
mConnect’s omnichannel is now fully compatible with 3CX V20. With V20 being released less than 2 weeks ago, our team at mConnect has worked super hard to
AI is slowly appearing in all aspects of our day-to-day lives. Call centers use it in an effort to save agents’ time and help customers