Social Media Integration
Interact with Customers from a Single Interface with Social Media Integration
Save your agents’ time, increase their productivity and enhance your customer experience by integrating your social media channels with your call center software. mConnect’s omnichannel offers just that. Social media integration allows your team to respond to customer messages from your omnichannel interface.
Let them contact you when & how they want
01
Give your customers the flexibility to communicate with you via their preferred social media channel or instant messaging app. This way you make it easy for them to reach out to you and find out more about your business and products, ultimately closing more sales.
One unified interface for all apps
02
With social media integration for your omnichannel your team can simply answer social media and instant messaging app messages from the same interface. The same interface that they call, send SMS, answer website live chats, and send & receive faxes.
