Blog
Read all about our news and product releases
mConnect: Fully Compatible with 3CX V20
mConnect’s omnichannel is now fully compatible with 3CX V20. With V20 being released less than 2 weeks ago, our team at mConnect has worked super hard to ensure that our users can upgrade our joint solution without
AI & Omnichannel – Is it a Joint Future?
AI is slowly appearing in all aspects of our day-to-day lives. Call centers use it in an effort to save agents’ time and help customers faster, we’ve all spoken to one chatbot or another when
3CX + mConnect. Free Webinars
Supercharge your 3CX Call Center by combining it with the omnichannel power of mConnect. Signup for our free webinars and learn how you can achieve more with one single platform for all your digital interactions
The Rise of the Omnichannel in Recent Years. Why?
The omnichannel has seen an increase in popularity in recent years seeing a significant and transformative trend. What’s an Omnichannel? Omnichannel refers to a strategy that integrates all available sales and communication channels to provide
Boost your Call Center with free mConnect Webinars
Take your call center performance and customer satisfaction to a whole new level with our free upcoming mConnect webinars. Learn how to achieve more with one single platform for all your digital interactions by simply
Harnessing the Power of Omnichannel CRM in Financial Services
Omnichannel CRM (Customer Relationship Management) refers to the strategic approach of integrating and managing customer interactions across multiple channels and touchpoints to provide a seamless and consistent experience. In the context of financial services, where
Learn to Boost Agent Performance with FREE mConnect Webinars
Learn how to boost your agents’ performance and productivity with our upcoming free mConnect webinars. Our first webinar will take you through the basics of mConnect and the 2nd session will tap into the Agent’s
Enhancing Your Contact Center with SIP Trunking for Quick Globalization
Enhancing your contact center with SIP trunking is a smart move to enable quick globalization. SIP trunking (Session Initiation Protocol) is a communication technology that allows you to transmit voice, video, and other media over
Set up mConnect with 3CX! Free webinar
Free mConnect Webinars. Register now! Our webinars this month will cover how 3CX and mConnect work hand-in-hand to achieve the best results and offer you the best value for money. From increasing customer retention and
mConnect Webinars – June 2023
Free mConnect Webinars. Register now! This month’s webinars will cover how you can achieve more with mConnect and go into more detail about what mConnect is and why your business needs it to ensure customer satisfaction
Get the most out of mConnect! Free webinars
Are you fully aware of all the features and benefits mConnect has to offer? Sign up to one of our free upcoming webinars to get to know mConnect and dive into the agent module.Get to Know
Breakdown your Call Reports based on Caller ID & Call Group
You can now generate more granular and detailed call reports based on DIDs, Call Groups and Call destinations. These reports are ideal for contact centers that have large amounts of incoming and outgoing call traffic
