Day: July 26, 2022

mConnect offers an email ticketing system as a part of its call center omnichannel solution. From within the dashboard, you can easily respond to tickets, assign tickets to other agents, merge tickets and close tickets.In addition, you get to see each agent’s performance. How many tickets they’ve been assigned, how many were resolved/closed and so on.In our …

Offer Exceptional Customer Service with our Email Ticketing Feature Read More »

Having the right tools is vital to exceptional customer service. However, even if you’ve got the best call center software available it still needs to be configured to suit your team’s and agents’ personal needs. For example, call wrap-up codes are unique to each business and the type of reports your call center needs could be different from any …

Your All-in-One Video tutorial for call pop-ups, wrap-up codes and reports  Read More »