With mConnect you can truly interact with your customers no matter which platform they’re using. We offer social media and messaging app integrations for the most popular platforms around the world as well as a business SMS feature. mConnect integrates with: Facebook Twitter LinkedIn Telegram WeChat LINE Business SMS Find out how you can use this feature in …
How to Chat and Message from your mConnect dashboard – Video Read More »
mConnect offers an email ticketing system as a part of its call center omnichannel solution. From within the dashboard, you can easily respond to tickets, assign tickets to other agents, merge tickets and close tickets.In addition, you get to see each agent’s performance. How many tickets they’ve been assigned, how many were resolved/closed and so on.In our …
Offer Exceptional Customer Service with our Email Ticketing Feature Read More »
Having the right tools is vital to exceptional customer service. However, even if you’ve got the best call center software available it still needs to be configured to suit your team’s and agents’ personal needs. For example, call wrap-up codes are unique to each business and the type of reports your call center needs could be different from any …
Your All-in-One Video tutorial for call pop-ups, wrap-up codes and reports Read More »
With 3CX pushing out quite a few new updates for 3CX V18 and the all-new 3CX StartUP, we found it was time to refresh your 3CX knowledge and know-how and give you the tools your successfully complete your 3CX Certification exams.Make sure to register and reserve your spot as soon as possible.3CX Intermediate Training – …
First Come, First Serve. Reserve your spot for our upcoming 3CX Trainings Read More »
To begin, let’s start off with the basics. What’s a call/contact center? A call/contact center is the customer service function of an organization which deals with any inbound or outbound customer interactions. So, when you call/email/chat with any business that query is handled by the call/contact center of that business.What’s a Multichannel Call/Contact Center?A multichannel …
Unify all your digital platforms with mConnect’s contact center software. Having a single contact center solution that allows you to manage all your communications from one central dashboard can benefit your business in many ways:Boost agent productivityReduce idle timeHappier agentsIncreased customer satisfactionEasier managementLess troubleshootingSmaller learning curvemConnect. Your Contact Center SoftwareYour agents will only have to …
Social. Emails. CRM. Live Chat. SMS. An all-in-one Contact Center Software Solution Read More »
Integrate Microsoft Teams with 3CX using the mConnect and Mr. VoIP’s 3CX and MicrosoftTeams app. What’s more, this integration is included in the 7-Day free trial we offer allowing you to truly test it thoroughly before you commit. To help you get started with the Teams integration and ensure you’re setup for success we’ve put …
Configuring Microsoft Teams with mConnect – A guide Read More »
Utilize your agents’ time to the maximum and boost their performance by using a predictive dialer. A predictive dialer is an amazing tool that automatically dials numbers even before the agents become available; allowing your agents to reach as many leads as possible. In the case of an unanswered call the system quickly moves onto …
Maximize Agents’ time and boost performance with a Predictive Dialer Read More »
Wrap-up codes are important for any call center as they indicate the nature of an interaction. Agents specify wrap-up codes after completing a call; for example, a completed sale, a customer dissatisfied with a service, or a billing problem.Wrap-up codes allow you to label calls and organize them according to their nature. In turn, this …
Your website represents your company and your brand identity. It goes without saying that anything you add to your website needs to be in-line with your brand and strategy. This also applies to your website live chat window.mConnect’s website live chat is fully customizable to incorporate your brand colours and logo. In addition, you can select specific …
