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The latest mConnect update in BETA includes multi-device support for WhatsApp. What does this mean? That mConnect can now support up to 4 devices with the WhatsApp integration and you can use linked devices without actually having your phone connected.An important point to make is that all personal messages, media, and calls are end-to-end encrypted …

New Update adds multi-device support for WhatsApp Integration – BETA  Read More »

We’ve just extended our 7-day free trial offering to include Microsoft Teams and Zoho CRM integrations!This means that you can now test-run mConnect along with its seamless interoperability and integration with Microsoft Teams and Zoho.Our free omnichannel trial also includes:Contact managementAgent ManagementManage Aux & Wrap-up codesClick2CallScreen popupWallboardDialerReports3CX Group AgentsCheck out what else is included in the …

Free trial now includes Microsoft Teams & Zoho integrations  Read More »

We’ve made it ever so fast and easy to configure mConnect’s omnichannel on your 3CX Linux Server. Tell a lie, we’ve not only made it easy we’ve made it automatic. In 7 simple steps, you’ll have your mConnect omnichannel up and running.Read the guide and watch the video.Important: Always ensure that you take a full …

Easy as Pie! Automatically configure mConnect on your 3CX Linux Server. Read More »

We’re always working on ways to make your communication better, more reliable, and with the least number of disruptions and downtime. So, what did we do this time? We worked on improving your web conferencing experience within mConnect’s omnichannel via 3CX. WebRTC within mConnect’s omnichannel is now installed locally on 3CX. This means that you can …

Improved Web Conferencing Quality with Regional Servers Read More »

Most of us are aware of round-robin as an advanced call queue strategy. And if you’re not, what it does, in a nutshell, is it balances the routing of incoming calls so that each call agent gets the same number of calls from the queue. This ensures that all agents get an equal number of …

Create Round Robin Ticket Queues with mConnect Read More »