As you can see from the image above, a supervisor can listen to a recording from the interface. They can choose to leave a rating up to 100% and then click on” Submit Rating “. The agent will then be notified and can discuss their rating with their supervisor.
This new feature will enable agents and supervisors to open a new line of communication either to be praised or to be offered constructive feedback in order to achieve better ratings in the future.
Whether or not you decide to use an omnichannel solution for your business is entirely up to you. Depending on a business’ needs and wants it may
mConnect’s omnichannel is now fully compatible with 3CX V20. With V20 being released less than 2 weeks ago, our team at mConnect has worked super hard to
AI is slowly appearing in all aspects of our day-to-day lives. Call centers use it in an effort to save agents’ time and help customers
