Why Use an Omnichannel & do you Really Need One?
Whether or not you decide to use an omnichannel solution for your business is entirely up to you. Depending on a business’ needs and wants it may
The latest mConnect update in BETA includes multi-device support for WhatsApp. What does this mean? That mConnect can now support up to 4 devices with the WhatsApp integration and you can use linked devices without actually having your phone connected.
An important point to make is that all personal messages, media, and calls are end-to-end encrypted throughout the process.
To try it you need to first update to the latest version of WhatsApp on your device. And then:
After joining the BETA, you’ll need to relink your devices.
Note: If you don’t use your phone for more than 14 days, your linked devices will be disconnected.
Let us know how your experience with this BETA goes by emailing us at support@mconnectapps.com.
Whether or not you decide to use an omnichannel solution for your business is entirely up to you. Depending on a business’ needs and wants it may
mConnect’s omnichannel is now fully compatible with 3CX V20. With V20 being released less than 2 weeks ago, our team at mConnect has worked super hard to
AI is slowly appearing in all aspects of our day-to-day lives. Call centers use it in an effort to save agents’ time and help customers