Unify all your digital platforms with mConnect’s contact center software. Having a single contact center solution that allows you to manage all your communications from one central dashboard can benefit your business in many ways:
Boost agent productivity
Your agents will only have to login to one dashboard to start interacting with customers. Every incoming and outgoing form of communication enters the contact center software. Eliminating the need to login to social media accounts, CRM, ticketing system, live chat interface, phone system and so on.
If an incoming call, message or email occurs agents are notified on the spot in their contact center software. They won’t have to check the different platforms to see if they have any incoming queries. It all happens in their centralized, easy-to-use and intuitive dashboard.
From CRM to website live chat to phone calls, ticketing and more mConnect integrates all your communications channels into one single interface. Your agents can respond to customers faster and more efficiently and as a result you will see your customer satisfaction and retention levels skyrocket.
Whether or not you decide to use an omnichannel solution for your business is entirely up to you. Depending on a business’ needs and wants it may
mConnect’s omnichannel is now fully compatible with 3CX V20. With V20 being released less than 2 weeks ago, our team at mConnect has worked super hard to
AI is slowly appearing in all aspects of our day-to-day lives. Call centers use it in an effort to save agents’ time and help customers
