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Computer telephony integration (CTI) allows telephone interactions and a computer to be coordinated. mConnect Omnichannel uses CTI tools to route inbound calls to the right agent. The technology which is put to high use in Contact Center. mConnect Omnichannel offers solution that enables to just click to make a call, answer calls, put the calls to hold or hang up. Generate more leads, boost your sales and increase customer retention using mConnect solution.
mConnect Omnichannel offers CTI diallers that are simple but effective. The CTI diallers provided by mConnect are reliable and secure and does not break your bank to purchase.