WE ARE LEADING SUPPORTING FIRM
Omnichannel offers various types of inbound wallboards which are a super-success in thousands of contact centers around the world. Our clients are already benefiting from the different makes of inbound wallboards. But when it comes to businesses that depend on outgoing calls, inbound wallboards are not much popular. To fulfill the demand for outgoing wallboards, we have designed exclusive outbound wallboards that carry features which will help the entrepreneurs in setting targets to their employees and to keep a track of their performance.
Outbound wallboards are helpful for active business models where generating business itself depends on making outbound calls. The agents should be actively involved in making calls to chase new leads, convincing the potential customer, and should focus on closing deals. All this has to be done with motivation and the metrics have to be measured. Outbound wallboards come in handy exactly for this purpose as the inbound calls and handling of the inbound calls become irrelevant in this context.
The sales force is dedicated to the needs of making the calls. A contact center depends on the statistics that are displayed on the wallboard for measuring the KPI in real time. It provides instant information that employees as well as the managers can use to improve the operations of the entire organisation.